Long and short: new boots from Oxford. Would I buy them again? No. In fact, most likely look for a different brand. I was due new boots. I got about in a pair of Johnny Rebbs for many years, and they were ace. Not super watertight, but they looked damn good. They were solid. They were comfortable and lasted, as I said years before the sole fell apart (not the rubber outer sole, the welt, as it is called in the business). Anyway, the Johnny Rebb's died and subsequently leaked like a sieve all across France and Germany. Through Poland. Through Lithuania and Latvia and into Estonia. At that point, I decided that's it! I'm getting new boots. And off I went to the motorbike shop. I didn't want to spend all my money, so 300 euro boots were out. In my price range (about 120 euro, so not buy any means free) were a nifty looking pair of boots made by Oxford. And you'll agree (see below), they look spiffy enough. Almost space-aged. A bit over-the-top for my style, but waterproof and sturdy. Off I went, as proud as a honeymooner's dick, as the saying goes. Well, like all good honeymoons, it was over in one week. A small hole developed in the top of the boots while riding through Finland. Manufacturing defect, I suppose, and not to do with the Fins. Certainly an issue something I figured we (me and Oxford) could deal with together. Theresa and I were riding hell bent for leather at this point, running to make Tromso in time for Theresa to go to a conference, so I left it a day or two before I emailed Oxford. To cut a long story short, Oxford headquarters (UK company) politely informed me that my contract for operational boots, and their contract to provide operational boots, was via the retailer. In Estonia. To have any kind of warranty or help from them, I would have to return to Estonia and discuss the matter with the shopkeep. I was in Norway, it wasn't about to happen.
So, unfortunately, there is nothing Oxford can do. I'm not 100% sure I agree: my dad would have field days over that phrasing, I mean to say there is a large gap between "can" and "will". Either way, they basically furnished me with a medium to large bucket of dicks, and suggested I eat them. Well, really, they didn't even do that: they most likely delivered the bucketfull to Estonia. Wrapping up: I probably wouldn't do it again. Definitely not this particular boot. In fact, given that I hope to only go through a dozen or so pairs of motorbike boots in my life (unless they're all as busted-arse as these), and given there are more than a dozen motorbike brands to choose from, I suppose Oxford, between their boots and "help", have slid somewhat lower down the scale of desirability for me. Somewhere between stepping on a hot nail and stepping on a cold nail.
1 Comment
26/5/2017 08:04:20 pm
I'm not surprised with that kind of reply from Oxford - it's something I've come across several times with them. Letter of the law rather than customer service.
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